[fishman]

Originally Posted by 1Bad06Roush

I ordered some parts from Roush on June 12. I've been told 3 times they will ship by this date and I should receive them on this date. Well yesterday they were supposed to be here, I call them today and they still have not left. The item is listed as in stock and no one can tell me why they have not shipped. Is this a common issue with them? It's unfortunate they are the only vendor for this item, or I would have canceled and gone else where. I'm FNpi$$ed!!!!!!!

Mike...welcome to the world of dealing with RPP. Their poor customer service has been a hot topic of discussion many, many, many, many times over the last few years here on FNS.

Similar to what djbiever said, you really have to be (politely) aggressive and tenacious when dealing with RPP. And if they have already run the charge through on your credit card, I would probably drop the "polite" part after the first non-answer and escalate it up the chain of command.

Good Luck!

~fish~