Roush Sucks.... heres why

[06Roush_st_3]

STILL NO ROUSH STAGE 3!!!

I was told that the car shipped last Friday and that is was done last Wednesday. Roush has said now, today,that the car is still in Michigan, for no apparent reason. They will not even call back the General Manager of the dealership. I don't know if this is a typical thing for Roush but this is absolutely not the way to do business. All I really want is the TRUTH, and they can't tell me where the car is, when it will ship or anything. I could cancel the order, and I really should, but I only have $500 down on the order. Maybe if I had more getting that money back would make me feel better, but $500 is not enough to make me feel better at this point.

I just got off the phone with a Roush guy and says he is going to try and help, he is a nice guy, but I don't think there is the support from people get things done there. There is obviously some cleaning house that needs to happen in the Roush Stable, IMO.

I am not trying to make memebers of FNSWEET.com mad, all I am trying to do is let the people know, that this crap is happening.

I don't think the magic wand worked this time.

I am really at my wits end with this and just don't know what to do.

[Shay]

My suggestion is take 5, have an adult beverage and relax. Cars take time to be delievered. This has always been so, and always will be.

There are many people here who have gone through exacty what you have. The system that gets cars from the plant to the dealership is not a perfect one regardless of who is in charge of it.

While I am not going to take sides on your assesment of RPP as I wonder sometimes myself what drives those people, I would suggest that you not cancel your order and just wait it out. When you finally get your car you will be thrilled.

[06Roush_st_3]

Originally Posted by MustangOne

My suggestion is take 5, have an adult beverage and relax. Cars take time to be delievered. This has always been so, and always will be.

There are many people here who have gone through exacty what you have. The system that gets cars from the plant to the dealership is not a perfect one regardless of who is in charge of it.

While I am not going to take sides on your assesment of RPP as I wonder sometimes myself what drives those people, I would suggest that you not cancel your order and just wait it out. When you finally get your car you will be thrilled.

One of the main problems here is that Roush keeps saying that the car is going to be delivered or shipped, and NO CAR... It is as much that I have no car as it is they have no clue.

Also, the car was Ordered Dec 8th, 2005. with a delivery date of Feb 15th, then April 15th, then June 15th, now... who knows... they won't say. won't even call anyone back.

Things that make you go.... "hmmmm"

[RED ROUSH WA]

Hey I know the feeling.I can say that it will come and the car is worth the wait.Roush is so bogged down with orders that its gonna take some time.I will say that the stage 3 car your waiting for is one HOT ITEM !!! The market is screaming for them.A little hint too is the ROUSH upgrade kit that is comming for the stage 3's is gonna BLOW the DOORS OFF THE NEW COBRA'S (no hurt feelings Cobra fan's still Great car).So I know its hard waiting but when THAT BABY COMES IN YOUR DAY WILL BE MADE 10 FULL!!!Remember they are gonna be VERY RARE because of the limited made so keep that in mind.When the EARLY SHELBY's where made they could hardly sell them when they were new.This has changed and the ROUSH is gonna be the ONE you will want in 20 years cause it will be worth alot.SO HANG ON THERE AND KEEP THE FAITH "IT IS COMMING"!

[Shay]

Originally Posted by 06Roush_st_3

... who knows... they won't say. won't even call anyone back.

Things that make you go.... "hmmmm"

Ha Ha, try running a website about their products

[roush2k]

Originally Posted by MustangOne

Ha Ha, try running a website about their products

These guys don't seem to have a problem with it - http://www.ford-trucks.com/forums/forumdisplay.php?f=26 Forum sponsored by Roush, RPP employees posting in the forum. What did you do to piss them off???



ð kev

[spindlecone]

How many 06 stage 3s will be made?

[06Roush_st_3]

There will be 300 cars made for 06. Not sure how many for '07 but good luck to those guys in getting a car.

[06Roush_st_3]

The thing with waiting is they keep telling me it's coming. Well now they are telling me it's just sitting. It's just sitting in at the Roush plant. My car and four others were recalled for a brake issue, now they are saying the brake part are on backorder. It seems more like they just have a long list of EXCUSES.

Mark Patzrick, told the dealership that the car shipped last week Friday and that it was done last Wednesday. So, why is the car still sitting in Michigan with parts on backorder. If the parts are backordered then why did Mark say that the car was done and shipped. Moslty becuase this guy doesn't know sh1t.

I would have cancelled the car a LOOOONG time ago if i didn't think it wa worth it. The car is a GREAT CAR, but that doesn't help to fix the HORRIBLY, HORRIBLE service, and mis-information Roush dishes out.

I will keep waiting for now... but I don't know how much longer waiting is going to work when the point I wait for is a moving target. If they would jsut get me a date and stick to it, then great. At this point though, I wouldn't believe them anyway.

[blue01gtconv]

sucks dude

dontwant to make things worse but a local dealer here has at least 5 S3s on the lot

[divemaster03]

Originally Posted by blue01gtconv

sucks dude

dontwant to make things worse but a local dealer here has at least 5 S3s on the lot

umm, would that be Boucher Ford in Janesville wisconsin? and somehow I don't think that is going to make this guy feel any better Josh...

[Roushinator]

Easy solution. Get your deposit back and go buy another one that is on the lot at another dealer.

[HURTNEM]

Originally Posted by Roushinator

Easy solution. Get your deposit back and go buy another one that is on the lot at another dealer.

I agree with this idea, but ONLY if you still want it. There's no way you can keep changing my delivery date from Feb 15th, to April 15th, to Jun 15th and still nothing and have no info to provide me, nor offer any compensation. To me it's arrogance that allows any seller to treat buyers like this and expect you to just sit and wait. I understand mistakes happen, but when the same mistakes take place over and over, it's no longer a mistake, but a Habit. To me the arrogance gives the mentallity that "my product is in such demand that I can treat customers however I want and they'll still buy it". This gives no motivation to change their "habits". The only way you as a consumer can force them to change their habits is by sticking together and walking away. If no one is waiting on the cars anymore they'll get their act together. If you do wait it out, you're due some serious compensation (ie. discount on the original purchase price, free floor mats, free extended warranty etc.). You MUST show me you appreciate my business by addressing YOUR mistakes or I'll find something else. I have no problem waiting for something that's worth it, but they need to provide the proper date (that's their job). Are you supposed to wait a year after the original delivery date only to find out the reason for the delay was they lost your order? That would really suck wouldn't it? Reality is, this may just be the case and the only way you'll find out is if you keep waiting and keep getting no car. Even if it's not the case, the results you're experiencing in my eyes are unacceptible!

I had the run around with the first guy I tried to by a Mystichrome Cobra from. I was paying exactly what he asked and he kept changing things. Needless to say I have a Mystichrome and it's not the one he was selling. Morale of the story is, someone somewhere is always willing to take your money and give you what you without a hassle and the arrogance that they're doing you a favor by letting you buy it. Just my thoughts!!!

[06Roush_st_3]

There are no other cars like the one that I have on order. Only 60 of the 300 are verts, and I am not spending 50k to get a coupe when I can spend 54k and get a vert.

If there is a yellow vert sitting in a dealership let me know. For one it is probably my car, two, I will buy it.

[06Roush_st_3]

Originally Posted by HURTNEM

I agree with this idea, but ONLY if you still want it. There's no way you can keep changing my delivery date from Feb 15th, to April 15th, to Jun 15th and still nothing and have no info to provide me, nor offer any compensation. To me it's arrogance that allows any seller to treat buyers like this and expect you to just sit and wait. I understand mistakes happen, but when the same mistakes take place over and over, it's no longer a mistake, but a Habit. To me the arrogance gives the mentallity that "my product is in such demand that I can treat customers however I want and they'll still buy it". This gives no motivation to change their "habits". The only way you as a consumer can force them to change their habits is by sticking together and walking away. If no one is waiting on the cars anymore they'll get their act together. If you do wait it out, you're due some serious compensation (ie. discount on the original purchase price, free floor mats, free extended warranty etc.). You MUST show me you appreciate my business by addressing YOUR mistakes or I'll find something else. I have no problem waiting for something that's worth it, but they need to provide the proper date (that's their job). Are you supposed to wait a year after the original delivery date only to find out the reason for the delay was they lost your order? That would really suck wouldn't it? Reality is, this may just be the case and the only way you'll find out is if you keep waiting and keep getting no car. Even if it's not the case, the results you're experiencing in my eyes are unacceptible!

I had the run around with the first guy I tried to by a Mystichrome Cobra from. I was paying exactly what he asked and he kept changing things. Needless to say I have a Mystichrome and it's not the one he was selling. Morale of the story is, someone somewhere is always willing to take your money and give you what you without a hassle and the arrogance that they're doing you a favor by letting you buy it. Just my thoughts!!!

Many great points... Problem Roush has that arrogance.

The problem here is that the dealership doesn't have much room to move and it is not their fault. And Roush won't move on anything. ROush is even trying to charge the dealership $2,100 for each of the two coupes that were delivered without the Stage 3 leather. This was not installed due to the cars having side air bags and Roush would not install. How is it the dealer has to pay extra for Leather plus the install for something that comes with the car. In the mean time these two guys have $50,000 Roush Stage 3 cars with Ford Cloth interior.

So no matter how much i want a discount or warranty the dealership has to eat it. The salesman makes more money selling a Focus then selling a Roush. I have heard some rumors about what this dealership will be doing in the future.

I am a member of one other very good all Mustang site, and plan join as many as I can to get the word out. They want to push me, I will push back. I also go to SEMA each year and know there will be some people I can talk to there.

[360Rocket]

Originally Posted by HURTNEM

I agree with this idea, but ONLY if you still want it. There's no way you can keep changing my delivery date from Feb 15th, to April 15th, to Jun 15th and still nothing and have no info to provide me, nor offer any compensation. To me it's arrogance that allows any seller to treat buyers like this and expect you to just sit and wait. I understand mistakes happen, but when the same mistakes take place over and over, it's no longer a mistake, but a Habit. To me the arrogance gives the mentallity that "my product is in such demand that I can treat customers however I want and they'll still buy it". This gives no motivation to change their "habits". The only way you as a consumer can force them to change their habits is by sticking together and walking away. If no one is waiting on the cars anymore they'll get their act together. If you do wait it out, you're due some serious compensation (ie. discount on the original purchase price, free floor mats, free extended warranty etc.). You MUST show me you appreciate my business by addressing YOUR mistakes or I'll find something else. I have no problem waiting for something that's worth it, but they need to provide the proper date (that's their job). Are you supposed to wait a year after the original delivery date only to find out the reason for the delay was they lost your order? That would really suck wouldn't it? Reality is, this may just be the case and the only way you'll find out is if you keep waiting and keep getting no car. Even if it's not the case, the results you're experiencing in my eyes are unacceptible!

Great point but the problem is, the dealer is the middle man. It's not thier fault that Roush didn't deliver as promised so they won't give you a discount, and Roush isn't selling the car to the consumer so they aren't going to take money off for the dealer. It's a beautiful thing for all parties involved EXCEPT the end user. The dealer will probably say, "Theres 50 people behind you that want this car, do you want it or not?" Walking and going to another dealer gets the same results, you bought a Roush, Roush gets paid and your back at the end of the waiting list. Lot's of people have been waiting a loooong time for the release of this car (Stage 3), I feel too long, and I've seen people on these lists drop off and buy other cars because they got tired of moved delivery dates or dealer mark-ups and even non refundable deposits. Point is, It has to be the car that will make you happy, nothing worse than making payments on a car that isn't exactly what you wanted. If you can accept something else, pull out, move on, and send them a message. If its the only thing that will make you happy, then the wait while not justified, is worth the hassle.

Good luck.

[06Roush_st_3]

Originally Posted by blue01gtconv

sucks dude

dontwant to make things worse but a local dealer here has at least 5 S3s on the lot

Where do you live?

I ask becuase the Dealership here is claiming to be the Third largest Ford dealer, and about that as far as Roush cars are concerned and they were only alloted the three that were sold. So if this dealership has five Stage 3's they must rate pretty high. Or, the buyers said screw you and Roush, and walked away. I bet that is why there are Stage 3's on Ebay for sale.

Unfortunately for me, it's the Roush or Nothing. I can't get the '07 GT500, and there is no way I am getting a SALEEN.

So basically all I can do is wine and complain and hope I get a car someday.

I will be joining other sites and sharing my story. People should know the truth before they become committed to a nightmare instead of a dream.

[F4iMerlin]

The dealer will probably say, "Theres 50 people behind you that want this car, do you want it or not?"

There is probably more truth to that statement than you want to hear. Roush does not worry at all about getting that car to you on time. They know no matter what, with the demand on them, the car WILL sell and they WILL get their money. The car being stuck somewhere or another in transit to the dealer is already accounted for by Roush, they know delays happen. However it is nothing for Roush to wait a few months as long as they make their $$$ numbers by the end of fiscal year.

Its pretty crappy, but when the cars sell themselves, and darn fast too, they must figure, Why do anything different. It seems to be all about the money with Roush nowadays.

Sorry dude, I feel ya, I would be pissed and would want to pull the deposit, but it would make me madder to know a new deposit would probably get dropped down right behind it.

Hang in there if you can. It WILL be worth it!

[bigtone408]

Originally Posted by 06Roush_st_3

Unfortunately for me, it's the Roush or Nothing. I can't get the '07 GT500, and there is no way I am getting a SALEEN.

Then why dont you buy a Mustang GT and bulid what you want your self...You can buy a GT, put better components than Roush or Saleen for about the same $55K you'd pay for that S3 or S281SC. Plus you'd have brand new take off parts to sell off as well. Unless having someones else's name across your windshield is that important. Problem solved...

[06Roush_st_3]

Originally Posted by bigtone408

Then why dont you buy a Mustang GT and bulid what you want your self...You can buy a GT, put better components than Roush or Saleen for about the same $55K you'd pay for that S3 or S281SC. Plus you'd have brand new take off parts to sell off as well. Unless having someones else's name across your windshield is that important. Problem solved...

Part of th problem here is someone elses name, it means resale value, and some bragging rights.

The problem that I have with just getting a Stock GT,is one warranty, It will all be void, the Roush has a full warranty. Two I just moved to Vegas a year ago, I don't know the places to go to get work done. Having looked around a little bit I can't find any places that I like. There are a lot of things I just can't do. Also alot of these shops are just a rip off and don't know sh1t.

Therefore the Roush was the best option. I will be rethinking if I want to try for the stock GT, but now I can't get a yellow one. Yellow is replaced with Competition Orange for '07. So they have made me wait so long I can't get the car that I want.

I also will be looking at selling my truck and getting a overall nicer Daily Driver. And forget all about the whole thing. My Girlfriend (live-in) has the 98 GT that I have been building for the past 6 years so I will just have to borrow that.