Rear shock failure/not under recall or warranty

[xzo6]

Due to the recall on blue S2 Roush suspension,I was not concerned when I finally had my dealer(Roush dealer and the Ford dealer who sold me my car),notice the rear shocks were not functioning.I complained for a few weeks before they actually put it on the hoist and up to a few weeks ago they claimed they knew nothing about a recall, despite the news is on the internet.Clunk everytime the car rolled over a bump.The integrity of the shock itself was bad as it could be grasped and it would flex sideways.The gas had leaked out as well.This was after 6,000kms and one year.The car was stored 6 months during that period.The shocks were ordered under recall(everything else checked out fine including the struts).I made a call to the Roush warranty dept. and was asking if the front struts should be changed anyway under the recall.The answer was a surprise...
>>>your VIN # dosen't come under the recall.and the warranty on the suspension was 90 days.Now the rear shocks are obviously faulty and now I may have to replace them with another set at my own expense.If they were on the car when I purchased it, they'd be warranted 5 years.There is no room for negotiation! Check your rear shocks even if they've been replaced.Something funny is going on! Iwould like to see someone from Roush or the Dealership to at least give me a break since I think the circumstances warrant it,at least to keep their good reputations.Any help would be appreciated.I am thinking I should change out the shocks (if I have to pay to replace them)for a better set.Any suggestions...

[spindlecone]

Mine were replaced during the strut recall, the new ones after 6mos. are leaking bigtime

[07roushgt]

i would not see any reason why it would not be covered by warranty?!?!?!? something is fishy, i would call roush directly.

[xzo6]

Originally Posted by 07roushgt

i would not see any reason why it would not be covered by warranty?!?!?!? something is fishy, i would call roush directly.

The information I gave you came directly on the phone to me from the warranty department of Roush industries.I am planning to switch to Ford Racing shocks if Roush will not honour my parts on the recall.Spindlecone indicated his replaced components were just as inferior to the ones replaced under the recall.
I should have left the Ford Mustang GT shocks on the car when purchased (June 2006).I am sure they would not be worn out after 6 months of driving.The car as of today only has 7,000kms on it...My car had the Roush S2 suspension installed Aug. 2006 at the Ford/Roush dealer where the car was purchased at and they (Roush warranty dept)say it wasn't part of the recall.It came with the 90day warranty only.Had it been on the car when purchased they would be warranted 5 years.When I spoke to Roush they were not friendly,or helpful.I had the Roush blower already on the car when purchased,afterward I spent more and purchased their suspension,Roush wheels,73mmpulley(EXPENSIVE COMPUTER RETUNE),strut bar,floor mats, short shifter,shifter ball,decals("Roushcharged")Differential cover,front fascia bla bla bla... etc. and they treated me very rudely.(it's too bad we can't help you...manner).I was surprised since other Fn Sweet members get treated alot more fairly.I am upset and they certainly know how to "turn off a customer"....I was going to by their colder plugs and new air box system when it comes out...perhaps not now and perhaps nothing ever again!

[spindlecone]

Well said X, would almost bet that Roush shocks are stock standard ford Shocks, painted red with a Roush sticker applied.
My second set are leaking oil as I said above, took a cruise today on some major twistys and a less than stellar road, bottomed out twice.
These shocks just do not recover properly.
Will most likely swap them out for some bilsteins which have served me well in the past.
In defense of Roush, they have treated me well, I think because my dealer (Frontier ford) and my service manager, Darren, are very proactive in getting things done, and done properly.
Yep the Roush pully and tune was pricy, but to protect your warranty, am certain a ton of R&D was put into that program, how many pullys and tunes are they going to sell?not alot, would almost bet that the price to us just might meet a break even point for roush to develope the pully and tune.
Am certain we will have a CAI down the road, but it will not be cheap.
Again R&d is expensive.

[07roushgt]

i see, i read you signature and thought that you had a stage 2, sorry. i did not notice that the suspension was dealer added, then it makes sense. if the dealer would have had a stage 2 at the dealership they could have cheated and used that VIN for you?!?!? or if you know someone that has a stage 2 with good shocks, the dealer can maybe work something out?!?!?

[xzo6]

Bilsteins were on my 2004 Z06.A great product.May get a new set of those.

[06Roush_st_3]

If you have to purchase new aftermarket shocks I would go Bilstein Adjustables. Bilstein is a GREAT product, they are on the pricey side.

I do have Tokico blue shocks on the 98 GT. They have been great.

[spindlecone]

Originally Posted by 06Roush_st_3

If you have to purchase new aftermarket shocks I would go Bilstein Adjustables. Bilstein is a GREAT product, they are on the pricey side.

I do have Tokico blue shocks on the 98 GT. They have been great.

have you priced the two rear St 3 shocks from Roush? are off the wall rediciulas, cost wise

[protomec]

xzo6,
I see so many issues with this post.

1st, there is no recall on rear shocks. The recall only was for front struts and only a certain batch of them at that. It did not affect all cars, only some of them. Some did receive rears as a courtesy due to seals weeping. But the Roush paperwork says it was a cosmetic issue, not a function issue.

2nd you say "The integrity of the shock itself was bad as it could be grasped and it would flex sideways.The gas had leaked out as well."
Where they removed from the car? Roush shocks are low pressure units, not high pressure as most on the market. They don't strongly 'spring back' like most other units. Shocks are also designed to function up and down not side to side. Most will flex if pushed sideways. Was there any oil covering the shock? If it were flexing side to side and lacking pressure the shock should be dripping in oil and there would be puddles where it was parked.

3rd you say "My car had the Roush S2 suspension installed Aug. 2006 at the Ford/Roush dealer where the car was purchased at and they (Roush warranty dept)say it wasn't part of the recall." You say that like you know it had parts that were part of the recall and they are lying to save some money. The recall is a safety recall and, as such, is overseen by the government (NHTSB). I doubt that if your car is on the list with the parts, anyone, anywhere would refuse to replace them.

4th you say "Had it been on the car when purchased they would be warranted 5 years." Actually it would be 3/36. You bought the parts aftermarket with a 90day warranty, but you demand a 5yr after the fact. If you can pull that off, let us know. I have many products with expired warranty periods that I would like to demand a huge extension for (my TV for one) and I would like to do the same.


Spindlecone,

You said "Well said X, would almost bet that Roush shocks are stock standard ford Shocks, painted red with a Roush sticker applied."
Well let me know when you want to place that bet because I'll take you up on it. But be forewarned, I will want it to be for a 4 or 5 figure sum of money when you do.

[spindlecone]

Can you prove otherwise?

[Rangersfan]

Originally Posted by spindlecone

Well said X, would almost bet that Roush shocks are stock standard ford Shocks, painted red with a Roush sticker applied.
My second set are leaking oil as I said above, took a cruise today on some major twistys and a less than stellar road, bottomed out twice.
These shocks just do not recover properly.
Will most likely swap them out for some bilsteins which have served me well in the past.
In defense of Roush, they have treated me well, I think because my dealer (Frontier ford) and my service manager, Darren, are very proactive in getting things done, and done properly.
Yep the Roush pully and tune was pricy, but to protect your warranty, am certain a ton of R&D was put into that program, how many pullys and tunes are they going to sell?not alot, would almost bet that the price to us just might meet a break even point for roush to develope the pully and tune.
Am certain we will have a CAI down the road, but it will not be cheap.
Again R&d is expensive.

They aren't Ford shocks, they are made by a German company named KW. I think that what's unfortunate, is that lately, I've seen some bad customer service between dealerships and Roush. I've needed a new windshield banner now for over a month, and I'm getting the runaround about it.

[06Roush_st_3]

If the shocks are bad that sucks.

If there is oil on them then they most likely are bad. Also if the back of the car bounces a lot. When shocks are bad the springs have nothing to control them so the car will hit a bump and just keep going up and down, up and down. The side to side part I don't know. All the shocks that I have seen were stable side to side.

As far as I know you can't get the stage 3 Shocks or struts from Roush.

[Frank3]

Originally Posted by 06Roush_st_3

As far as I know you can't get the stage 3 Shocks or struts from Roush.

I called Roush some time ago and ask that very question and Roush's reply was you can get Stage 3 replacement parts if needed. This will probably take ownership proof and maybe an authorized dealer to do though...

[xzo6]

Originally Posted by protomec

xzo6,
I see so many issues with this post.

1st, there is no recall on rear shocks. The recall only was for front struts and only a certain batch of them at that. It did not affect all cars, only some of them. Some did receive rears as a courtesy due to seals weeping. But the Roush paperwork says it was a cosmetic issue, not a function issue.

2nd you say "The integrity of the shock itself was bad as it could be grasped and it would flex sideways.The gas had leaked out as well."
Where they removed from the car? Roush shocks are low pressure units, not high pressure as most on the market. They don't strongly 'spring back' like most other units. Shocks are also designed to function up and down not side to side. Most will flex if pushed sideways. Was there any oil covering the shock? If it were flexing side to side and lacking pressure the shock should be dripping in oil and there would be puddles where it was parked.

3rd you say "My car had the Roush S2 suspension installed Aug. 2006 at the Ford/Roush dealer where the car was purchased at and they (Roush warranty dept)say it wasn't part of the recall." You say that like you know it had parts that were part of the recall and they are lying to save some money. The recall is a safety recall and, as such, is overseen by the government (NHTSB). I doubt that if your car is on the list with the parts, anyone, anywhere would refuse to replace them.

4th you say "Had it been on the car when purchased they would be warranted 5 years." Actually it would be 3/36. You bought the parts aftermarket with a 90day warranty, but you demand a 5yr after the fact. If you can pull that off, let us know. I have many products with expired warranty periods that I would like to demand a huge extension for (my TV for one) and I would like to do the same.


Spindlecone,

You said "Well said X, would almost bet that Roush shocks are stock standard ford Shocks, painted red with a Roush sticker applied."
Well let me know when you want to place that bet because I'll take you up on it. But be forewarned, I will want it to be for a 4 or 5 figure sum of money when you do.

I don't want to upset you,however in my earlier posts ,when I spoke to the Roush warranty people they cleared up some misconceptions(improper information I had about the recall).Quite simply my VIN number signified the components were not in the recall.The true fact remains that I was told by them that had these parts been installed prior to purchase of the car,they ARE covered for 5 years.(I purchased mine after the car was purchased so I only had a 90 day warranty).I never demanded a 5 year warranty.Call them yourself if you disagree.That (5 years)is good news for alot of people!Don't question me and try to indicate that I am confabulating.That is improper.I am not a person who makes things up and then says it's the truth!Call them yourself first next time before talking drabble about TV's.
I think you are accusing me of trying to manipulate Roush industries of replacing my rear shocks,and that I am lying to save some money.I am sorry you have taken offense to my post and feel you don't need to discredit my personal integrity.I have enough money thankyou so I won't stoop to that level.At this point I choose not to waste my time installing shocks that have proven to barely last 6 months of driving.It seems this set failed prematurely(but not with in 90 days).I can accept that but it seems they maybe should have lasted longer.I merely attempted to explain the process I went through,and that Roush industries clarified,any misconceptions I had even if the information was a surprise to me.Please do not slag me on the board in the future.I worked at a Ford/Roush dealership for a long time and it is a really good dealership.I watched them replace a cars rear shocks and struts under the recall.My rear shocks as you already seen in my post,have failed,(I do not need to explain to you the exact details since it was the Roush mechanic at the Roush ford dealership who made the test and ordered a new set of shocks under the recall ).He probably knows almost as much about Roush shocks as you do!
I am quite happy to replace these pieces with an alternative set of equipment that I feel will last longer.You are welcome to extrapolate anything you want from my posts,I certainly do not feel I owe you any further explaination.I am not going to say where the blue Roush shocks come from.I do not know and I am not going to pretend to know.I don't care! I am glad I tried them out,and disappointed with the results.Case closed!I can't say enough about how helpful you have been.

[protomec]

I was not trying to say that you were lying about believing your shocks are bad. But you did not present any real evidence of a bad shock and I believe you or the mechanic who told you are mistaken.
I believe you have a suspension clunk, and that there is a possibility that its shocks.
But much of the possibility of it being shocks can be attributed to installation which lends to explaining why the warranty on parts bought and installed outside of Roush's control have a short warranty.
It is entirely possible to trap an air bubble inside a low pressure shock during installation. Compressing and extending the shock with it out of its regular position. This is because there is a designed in air pocket inside the shock to allow the fluid to be pumped to and from as it moves. Turn it upside down and move the shock and it sucks air back and forth instead of oil. The result is a dead spot without any ability to dampen till it compresses the air enough to move oil.
Simply put, its out of the company's control as to what has been done to and how its products are installed, so Roush chose to lessen the time it gave.

I can agree that it would be nice if they gave you a break and replaced them, but I don't see how you are entitled to it in any way. Your post comes off as sounding whiny because you feel you should be entitled to it.

I can also admit that I have been greatly impressed by companies who did go above and beyond their warranties and kept me happy. I will always continue to give them business for it and would be happy to promote them to others because of my good experience. But I would never post a complaint because they didn't go above and beyond. I would only complain if they refused to meet their actual, true commitments.

[protomec]

This is copied directly from the Roush Warranty and Policy Manual CD issued 7/31/07:

Warranty Period for ROUSH Part(s) and Coverage:
From the date of delivery or from the date the vehicle was first put into service (for example as a
dealer demonstrator):
• 36 months or 36,000 miles for all ROUSH installed components

[xzo6]

Originally Posted by protomec

This is copied directly from the Roush Warranty and Policy Manual CD issued 7/31/07:

Warranty Period for ROUSH Part(s) and Coverage:
From the date of delivery or from the date the vehicle was first put into service (for example as a
dealer demonstrator):
• 36 months or 36,000 miles for all ROUSH installed components

Apparently,just as Ford increased it's warranty from 3 yesrs to 5 years in 2006,Roush did the same,for their suspension..I have only said what the (on the telephone)Roush warranty person told me ...I have no reason to lie and stand to gain nothing by making something like that up...I see you quoted from the Roush manual dated from a month ago.I spoke to Roush in the last 7 days.They were referring on the phone ,at that time to the blue suspension components installed prior to delivery of a car.Nothing else had been said about a warranty increase on any other components or items added, after the automobile was put in service.That is 90 days.

[xzo6]

Originally Posted by protomec

I was not trying to say that you were lying about believing your shocks are bad. But you did not present any real evidence of a bad shock and I believe you or the mechanic who told you are mistaken.
I believe you have a suspension clunk, and that there is a possibility that its shocks.
But much of the possibility of it being shocks can be attributed to installation which lends to explaining why the warranty on parts bought and installed outside of Roush's control have a short warranty.
It is entirely possible to trap an air bubble inside a low pressure shock during installation. Compressing and extending the shock with it out of its regular position. This is because there is a designed in air pocket inside the shock to allow the fluid to be pumped to and from as it moves. Turn it upside down and move the shock and it sucks air back and forth instead of oil. The result is a dead spot without any ability to dampen till it compresses the air enough to move oil.
Simply put, its out of the company's control as to what has been done to and how its products are installed, so Roush chose to lessen the time it gave.

I can agree that it would be nice if they gave you a break and replaced them, but I don't see how you are entitled to it in any way. Your post comes off as sounding whiny because you feel you should be entitled to it.

I can also admit that I have been greatly impressed by companies who did go above and beyond their warranties and kept me happy. I will always continue to give them business for it and would be happy to promote them to others because of my good experience. But I would never post a complaint because they didn't go above and beyond. I would only complain if they refused to meet their actual, true commitments.

Thankyou for clarifying your post.I thought I was entitled to something and was wrong.I have been happy for Roushs' clarification despite,it wasn't what I had hoped for.I am sorry if it came across as Sour Grapes...