Roush Waranty denied

[DUNC]

I had the vinyl stripe bunching up everyone has around the hood scoop. I thought vinyl stripes on a 45-50k car was cheesy to begin with. Dealer ordered a new set, took about 3 weeks to get it in.

There is a problem, the stripes on the roof of the car are not centered at the front, they offset to the drivers side 1/2 inch. This prevents the dealer from installing the hood stripes in line down the center of the car if they want the hood and roof to line up. Now I never noticed this before they took the original stripes off but after the dealer mentioned it, I measured it and they are correct.

Roush denied the warranty claim to replace the roof stripes. Stated they cannot get it perfect each time. What are we talking about here $50???? My dealer went to Ford and they are replacing the roof stripes under warranty. So no harm, no foul, but it makes me nervous about Roush in the future. Maybe AMF had a point and the warranty wasn't really worth paying up for.

Don't get me wrong, I frickin love my car. I grin everytime I fire it off in the mornings. But between the vinyl stripes issues and the hoodscoop not fitting flush on one side, I just wish they hadn't used such cheesy parts on the car.

Dealer told me they have major issues getting Roush to warranty items. Claimed another guy waited 6 months on stripe replacement. Of course they could be full of it, and I wish they told me that before I dropped the dough.

IMO, Roush need to show a little more pride in their product.

[AMF]

My comments in this case weren't meant to badmouth Roush.

Customer service isn't exactly spectacular when dealing with a lot of companies these days.

I've heard numerous horror stories from 03 cobra owners who had Ford fight their warranty claims.

I've heard even more and worse horror stories from Seadoo owners about honoring their warranty. Seadoo has faulty washers in their blowers that are notoriously prone to breaking apart and tearing up major parts of the engine. If you haven't done every bit of the scheduled maintenance through Seadoo (which tends to be spendy) then you'd better be prepared for a fight.

I don't think your example is all that much to be worried about. It got settled in your favor in the end. I think all large companies (like Ford) start off by denying claims just like some insurance companies.

My actual point was that MANY reputable tuners/speed shops stand behind their work and their products as good or better than Ford. IF you get an engine installed by a reputable builder and it fries, many times they'll help you out even if it's not their fault. So if you're making a decision to have Ford install Ford/Roush parts or aftermarket shops install non-Ford parts, the value disparity between warranty and non-warranty isn't as big as everyone makes it out to seem.

That was my point. I don't think it's a Roush issue as much as it is a Ford issue. I chose to void my seadoo warranty and add a bunch of aftermarket stuff, mainly because I wan't willing to pay $2k in standard services through them which amounted to changing some plugs and oil every once in awhile. And through a little research, I found that their warranty isn't really ironclad.

I wasn't bad mouthing Roush as much as I was saying, aftermarket blowers aren't as bad as some of you guys are making it seem (or better yet, having one without a warranty isn't this big exposure or decision breaker some of the guys on here were making it seem). I've known tons of guys running aftermarket parts that have good experiences. Of course there's always exceptions if you go with a shady/sketchy shop.

[CarSalesman]

We don't have any problem with Roush paying for any reasonable repair. I don't know why they would have denied this request. I suggest you call Roush directly.

[07roushgt]

call ROUSH directly. it clearly states that the stripes and workmanship are under warranty. call every number you can find at roush until someone helps you.

ROUSH has no customer service, they rely on the dealers, and that is going to be their downfall if they do not pick up the slack.

maybe carsalesman can help you out a bit by calling the regional rep if you are in the same zone?!?!? just a suggestion.

[07roushgt]

just noticed that you are in tx and carsalesman in ny. like i said 3 seconds ago, B!TCH, B!TCH, and B!TCH until the mess up is taken care of.

[pokerbeergolf]

My dealer first denied my stripe repair around the hood scoop, said Roush won't repair it. After calling Roush, I found out the dealer didn't want to do it because the stripes are so bad that many of them take the paint off as well. Roush won't reimburse the dealers for the paint work, only the stripe, so they go around, and around, and around, etc...

[TPSMak]

We also don't have any issues with Roush and warranty claims

[DUNC]

Hmmm. Problem is being taken care of by dealer via Ford, but I wonder if I bitch enough to Roush if I could get another hoodscoop, one that actually fit flush.

[07roushgt]

if you complain enough to ROUSH and verify why they are not honoring this warranty they will pay up. i would take the stripes and have them installed by professionals though, not a dealer, just my opinion.

[DUNC]

Spoke with Roush, they said to take it to the dealer to have a pic taken of the scoop, they'll evaluate it. Dealer previously said no way on waranty, we'll see.

Asked the dealer why Roush denied the stripe warranty he said he was told Roush's policy is there is a certain tolerance acceptable in their workmanship.

Bottom line, Roush put my stripes on crooked and refused waranty. I'm being made whole, but Roush did not step up over a minimum cost workmanship issue.

BTW, when you call Roush they say "we can't help you, we don't deal with customers, go to the dealer."

Shitty

Edit: the dealership, McRee Ford in Dickinson, TX is also very shady in this whole deal. Because I raised such a fuss over the stripes being taken off my car with no replacements around while they sat on my car for a week, the dealer had a vinyl guy put stripes on and they sent me on my way. They never told me this, it wasn't until I noticed the stripes were crooked and they were 6 inch stripes vs the 6.5 inch on the rest of the car. They were hoping I'd just go away.

Also told me no way on hoodscoop replacement without even contacting Roush.

Shitty.

[Mrs. Supersnake]

They aren't the only dealer in TX...try Grand Prarie Ford...I think you will get better service.

[foxden]

I've been in the Ford network for over twenty years and I can say without a doubt that your situation is not unique. It also isn't strictly a Roush issue. The fact of the matter is that Ford doesn't like to pay warranty claims. They do any and everything possible to not pay a claim whenever possible. That leaves the dealer high and dry in many cases. Ford has the luxury of making unpopular decisions without facing the end user. The dealer does not have that luxury. When Ford doesn't pay a warranty claim they leave it up to the dealer to be the bad guy or absorb the costs of the repair themselves. So ypothetically assume the dealer you went to has seen 4 Roush cars before yours and on all 4 cars they have done what the customer expects as far as repairs but have not been paid due to a policy of Fords. If you were the dealer how many more would you like to do? You would adopt the policy of giving the customer the bad news upfront and go from there. it sucks but it's the way it is. I can't tell you how many times we have had to absorb the cost of a legitimate warranty complaint to satisfy a customer because Ford would not. That's why the courts are filled with 'lemon law' cases in states that allow it. Your situation sucks and I hope they step up to the problem, just wanted you to know that your not unique in your struggle to obtain a reasonable level of service.

[07PONY]

When I took mine in for the light bar to be replaced the problem was all dealer. The service manager made every excuse she could for not filing the claim. Roush claims were to time consuming, Roush was bad about not honoring claims, they were too busy, etc. After running into Casey from Roush at Mustang week she took pics of the light bar and sent them back to Roush. The dealer did not take pictures. I called Roush warranty 1 time, called the dealership owner 1 time and the light bar was here 3 days later.

Roush will honor their warranty.

[VegasStang]

Originally Posted by 07PONY

When I took mine in for the light bar to be replaced the problem was all dealer. The service manager made every excuse she could for not filing the claim. Roush claims were to time consuming, Roush was bad about not honoring claims, they were too busy, etc. After running into Casey from Roush at Mustang week she took pics of the light bar and sent them back to Roush. The dealer did not take pictures. I called Roush warranty 1 time, called the dealership owner 1 time and the light bar was here 3 days later.

Roush will honor their warranty.

Just curious ... What was wrong with your light bar that it needed to be replaced?

[07PONY]

Originally Posted by VegasStang

Just curious ... What was wrong with your light bar that it needed to be replaced?

The vinyl was coming out from under the metal strip under the light bar and was also coming out from under the brake light. Other than putting the top up when the car is covered and in the garage the bar is exposed to the sun all the time.

Getting ready to test the warranty on brake calipers next....

[spindlecone]

Whats wrong with the calipers?

[DUNC]

Delaer took more pics yesterday, I'll update as info comes up.

At least my exhaust tips came in. they look great.

[07PONY]

Same problem Showguns had with the logo's being faded out.

[spindlecone]

Good luck on getting them redone, just a tip, I put a heavy coat of carnuba on mine several times a year, they still look as new, maybe that helps as they live in a harsh invironment.

[07PONY]

Originally Posted by spindlecone

Good luck on getting them redone, just a tip, I put a heavy coat of carnuba on mine several times a year, they still look as new, maybe that helps as they live in a harsh invironment.

Unfortunately they were this way when I bought the car. Since showgun had some luck I thought I would give it a shot too.